You are eligible for a refund if:

• The item is unused, unopened, and in its original condition and packaging.
• For model kits, all parts must remain attached to their sprues.
• The request is made within 30 days of purchase.

You may exchange items if:

• The product is defective, damaged, or incorrect.

The request is made within 30 days of purchase.

The following items are not eligible for refunds or exchanges unless proven to be defective:

• Opened paints, glues, or other consumables.
• In-progress model kits (where parts are removed from sprues).
• Gift cards.
• Clearance or “final sale” items.

To process a refund or exchange, you must present a valid proof of purchase, such as:

• A store receipt.
• An order confirmation for Click & Collect purchases.

Refunds will be processed back to the original payment method.

• Refunds for online orders will be initiated within 2-3 business days of approval.
• For in-store purchases, refunds will be processed immediately upon approval.

Please note that the time taken for funds to appear in your account depends on your payment provider.

Guidelines

We want you to be happy with your purchase. If you’re not satisfied, the following policies apply:

In-store purchases:

To request a refund or exchange, bring the item(s) along with your proof of purchase to our store at:
SuperModels LTD, 294 Hillmorton Road, Rugby, Warwickshire.

• Refunds: Refunds are available for unused, unopened items in their original condition within 30 days of purchase (for model kits, all parts must remain attached to the sprues).
• Exchanges: Exchanges for defective or incorrect items are available within 30 days of purchase.

Online purchases:

• You have 30 days from the purchase date to request a return.
• Items must be unused, in their original packaging, and in resalable condition.
• If your item arrives damaged or incorrect, please contact us as soon as possible so we can arrange a replacement or refund.
• Customers are responsible for return postage costs unless the item is faulty or sent in error. In these cases, postage costs will be reimbursed upon receipt of proof of postage, with the amount paid clearly stated.

Non-Refundable Items

The following items cannot be refunded:

Opened paints, glues, or consumables.

In-progress model kits (all parts must remain on the sprues).

Gift cards.

Clearance or “final sale” items, unless defective.For in-store purchases and

Alternatively, contact us at contact@super-models.co.uk or call 01788 842 673 for assistance.

If you believe your item is defective or was damaged during processing or delivery:

• Contact us immediately at contact@super-models.co.uk or visit our store.
• Provide photos and details of the defect or damage, if applicable.

We reserve the right to update this Refund Policy at any time. Updates will be posted on our website, and significant changes will be communicated directly.

If you have any further questions, please do not hesitate to contact us:

• Email: contact@super-models.co.uk
• Phone: 01788 842 673
• Address: 294 Hillmorton Road, Rugby, Warwickshire, CV22 5BW